1. These Terms & Conditions
1.1 These are the terms and conditions for the services provided by Hankaka Technologies the “Organisation /We /Us” to you, the “Client /Customer”. By ordering any service from Hankaka Technologies ltd you agree to be bound by these terms and conditions.
2. Order Process
2.1 The services provided Hankaka Technologies ltd can be ordered in the following ways:
2.1.1 Via the order form on Hankaka Technologies ltd website located at http://hankaka.com
2.1.2 Telephoning our customer service department on the number listed at the bottom of these terms and conditions or on our website.
2.1.3 Emailing our support department using the email address support@hankaka.com or Sales@hankaka.com
2.1.4 In person by visiting our office at H/no 306 King Takie Tawiah Avenue, New Achimota, Accra – Ghana
2.2 The person or persons ordering any service must have the requisite authority to order such a service on behalf of the Client. This authority will be assumed at the time of the order.
2.3 Upon acceptance and confirmation of an order you will receive a booking reference and where possible a booked service slot (where the service is to be provided on-site).
3. Payment & Title
3.1 Payment may be made by a valid and current debit card, by cheque, by bank transfer, by Mobile money payment or in cash.
3.2 Payment by debit card can be made at our office at H/no 306 King Takie Tawiah Avenue, New Achimota, Accra – Ghana
3.3 For security reasons we do not accept credit or debit card details via email and so you should not send your card details via email.
3.4 For payments by cheque any goods will not be released or any services to be provided will not commence until the cheque payment has cleared our company accounts.
3.5 Clients can be invoiced, subject to a credit check being carried out by us and the Client passing any such credit check and satisfying us as to their credit-worthiness.
3.6 Where goods are purchased from Hankaka Technologies ltd, title to such goods only pass to the Client once a complete and valid payment is made by the Client and received by Hankaka Technologies ltd for those goods.
4. Services Provided
4.1 Hankaka Technologies ltd provides the following services:
4.1.1 Desktop, Laptop, Tablet, MacBook, Ipad, Microsoft Surface, ChromeBook and Server (file/print) computer hardware repairs, parts replacement (Examples, Memory(RAM), Hard Drive(SATA, SSD, RAID etc.), Motherboards, Powerboards, WAN cards, Heat Sink, Fan etc.) and upgrades for Windows, Apple Mac and Linux operating systems.
4.1.2 The installation and configuration of new Desktop, Laptop, Tablet, MacBook, Ipad, Microsoft Surface, ChromeBook and Server (file/print) computers running Windows, Apple Mac or Linux operating systems. Whether the computers are provided directly by us or by a third party supplier.
4.1.3 The installation, configuration or upgrading of operating systems, software and third party software for desktop and laptop computers running Windows, Apple Mac or Linux operating systems. Whether the software is provided directly by us or by a third party supplier.
4.1.4 The design, installation, configuration or upgrading of wired or wireless hardware, software and cabling for computer networks. Whether provided directly by us or by a third party supplier.
4.1.5 The installation, configuration or upgrading of hardware and software security products, including anti-virus or internet secuirty software, hardware & software firewalls, virtual private networks (VPNs), CCTV cameras, Access control systems and other anti-intrusion and physical security equipment. Whether provided directly by us or by a third party supplier.
4.1.6 The installation, configuration or upgrading of fileservers running Windows, Apple Mac or Linux operating systems. Whether the fileservers are provided directly by us or by a third party supplier.
4.1.7 The installation, configuration or upgrading of fileserver operating systems, software and third party software for fileservers running Windows, Apple Mac or Linux operating systems. Whether the software is provided directly by us or by a third party supplier.
4.1.8 The installation, configuration, upgrading or maintenace and repairs of generator, engine, fuel tank or heating, ventilation and air-contioning technology. Whether provided directly by us or by a third party supplier.
4.1.9 Data recovery from all types of media and Data protection and Disaster recovery solutions.
4.2 The installation, configuration, upgrading or maintenace and repairs of generator, engine, fuel tank or heating, ventilation and air-contioning technology. Whether provided directly by us or by a third party supplier.
4.2.1 The installation and configuration of new gnerator or electrical installations
4.3 Additional services not listed above or on our website can be quoted for on request.
5. On-Site and Off-Site
5.1 The services detailed above can be provided on-site or off-site, depending upon the nature of the service required, availability of parts and products and the ease of configuring any product or service either on-site or off-site.
5.1.1 At the time of booking you will be informed as to which elements of any service will be provided on-site or off-site.
6. Remote Access
6.1 Where possible we may use remote access tools to access Client equipment.
6.1.1 We shall make an assessment as to whether remote access is suitable and possible in each case.
7. On-Site Requirements
7.1 The following are required for all on-site visits and repairs
7.1.1 Easy access to the equipment to be serviced and the surrounding area.
7.1.2 Light and mains power, and where necessary a fully functioning telephone line, with or without internet access, (as applicable).
7.1.3 A person on-site with knowledge of the issue or issues affecting the equipment.
7.1.4 A person on-site with administrator level access privileges to the relevant equipment, (where required).
7.1.5 Valid, original and licensed versions of any software required, (unless being supplied by us.) Please note that we will not use, install or configure any unlicensed, copied or counterfeit software.
7.1.6 Upon the completion of repairs by the engineer, The Client’s property shall be restored to the condition it was in prior to the work performed by the engineer.
8. Cancelling or Changing an Appointment
8.1 A minimum of 24 hours’ notice will be required in order to cancel or change an appointment.
8.2 Where less than 24 hours’ notice of cancellation is provided by the Client, we reserve the right to withhold up to 10% of any fees already paid by the Client in the form of a cancellation fee.
9. Missed Appointments.
9.1 Any missed appointments will need to be re-booked by the Client.
9.2 On re-booking we will attempt to provide a convenient replacement slot; however, we cannot guarantee that we will be able to provide a suitable slot.
10. Data Backup & Loss
10.1 It is the sole responsibility of our Client to backup all data and appropriately stored prior to and during the provision of our service, (where required).
10.1.1 Where possible we shall implement and comply with generally accepted industry practices for data and system back.
10.1.2 We have no obligation or liability for any loss, alteration, destruction, damage, corruption or recovery of customer data.
11. Warranty
11.1 Hanaka Technologies ltd guarantee our technician’s work to be 100% fault and error free. Should you experience any issues with your computer after our service, please contact our staff and we will do everything we can to assist you.
11.1.2 We use only genuine OEM and OEM recommended after market spare parts to conduct our repair services.
11.1.3 All hardware retail parts replaced carries 90days labour and 30days parts functional warranty.
11.1.4 Accidental /physical damage, software /application issues, damage cuase by power surge, or any fault not directly related to the internal hardware of the device are not covered under warranty.
11.1.5 We provide full and extended warranty for out of OEM warranty covers.
11.1.6 All hardware and equipment supplied and setup by us is guaranteed for a minimum of 12 months (or more depending upon the manufacturer’s own warranty).
11.1.7 Any warranty will be declared void where any failures or errors are caused by the subsequent incorrect use or maintenance of any item installed or configured by us. This includes the incorrect use of anti-virus, security or malware software or hardware provided and/or installed by us, or where such software or hardware is not kept up to date.
12. Software
12.1 Hankaka Technologies is not obigated under this agremment to provide any support for software or software licenses. Any support provided is “as is”, with all faults’’,and without warranty of any kind.
12.2 All software supplied and installed by us will be original and will be appropriately licensed. This will include an appropriate number of copies or seats when used by more than one user.
12.3 We will not install, attempt to configure or update any software, which appears to us to be unlicensed, improperly licensed, copied, or counterfeit.
13. Limitation of Liability
13.1 We shall not be liable to you as the Client in contract, tort, or otherwise (including negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for any loss of business, contracts, profits, damage to goodwill or anticipated savings or for any indirect or consequential or loss whatsoever.
13.2 Nothing in this Agreement shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents or employees.
14. Force Majeure
Neither party shall be liable for delay or failure to perform any obligation under this Agreement if the delay or failure is caused by any circumstances beyond their reasonable control, including but not limited to Acts of God, war, civil disorder or industrial disputes. If such delay or failure continues for a period of at least Sixty (60) days the party not subject to the force majeure shall be entitled to terminate this Agreement by written notice to the other.
15. Non-Solicitation
The Client undertakes during the period of working carried out by us and for a period of twelve months after completion not to directly or indirectly solicit or induce any of the Organisation’s employees to leave the employment of the Organisation whether to work on a freelance or consultancy basis or to be directly employed by the Client.
16. General
16.1 Failure by the Organisation to enforce any accrued rights under this Agreement is not to be taken as or deemed to be a waiver of those rights unless acknowledged by the Organisation in writing.
16.2 The paragraphs, sub-paragraphs and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
16.3 The Organisation reserves the right to change these Terms and Conditions at any time on giving notice to Clients affected.
16.4 This Agreement sets out the entire agreement and understanding between the Organisation and the Client and is in substitution of any previous written or oral agreements between the Organisation and the Client.
17. Jurisdiction
This Agreement shall be interpreted construed and enforced in accordance with laws of Ghana and shall be subject to the exclusive jurisdiction of Courts in Ghana.
18. Organisation Contact Details
Our contact details are as follows:
Hankaka Technologies Ltd
C306 King Takie Tawiah Avenue – New Achimota
Accra – Ghana
Email: support@hankaka.com
Telephone
From within Ghana: +233244794724
International: +233267000170
Company registration number: CS187022020
VAT registration number: C0055143490